By adopting and promoting the following
rules of accountability you create the
foundation for successful call coaching:
The call handling team members clearly understand
performance goals. Make sure all goals are SMART:
S pecific M easurable A chievable R elevant T ime-bound
Ensure the call handling team has the tools they need to
activate thier goals.
Your call handling manager commits to following through
and ensuring the call handling team member is following
the defined sales process and performance requirements.
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