CAB Conference 2016 Test Drive | Page 3

account 2016 The Magazine of the Caribbean Association of Banks Inc. contents 4 Chairperson’s Message 8 General Manager’s Message 10 Vital Statistics 13 The Myth of the Caribbean as a Tax Haven 16 Corporate Governance & the Banking Crisis 21 The Caribbean Cybersecurity Landscape: What Financial Institutions Need to Know 25 Applying the Balancing Act to Compliance & Customer Service in the Caribbean 28 Four Ways to Compete on Customer Experience 32 Scenes from the CAB 42nd AGM & Conference St. Kitts 2015 35 Showcasing the CAB’s Advocacy & Training Initiatives CAB Caribbean Account 2016 is a publication of Caribbean Association of Banks Inc. Editor-in-Chief Joanna Charles Editorial & Advertising CAB Inc. Editor Kim Morton 2 Art & Design Leigh Morton Marketing & Distribution CAB Inc. Production Morton Publishing [email protected] Copyright © CAB Inc. 2016