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9 . PRESIDENT ’ S NOTE Insights from John Ische , president of Trisept Solutions .
10 . EDITOR ’ S NOTE There ’ s still work to be done to ensure all travelers feel welcome and included .
14 . TRUE NORTH This quarter ’ s most important news for advisors .
17 . CONVERSATIONS We asked : How do you make sure your customers ’ expectations align with what they ’ re paying for ?
18 . BY THE WAY ( A PSA ) How advisors can prepare as the travel industry moves away from its traditional ticket-buying technology .
22 . HOW I CARRY ON Get to know IGLTA ’ s LoAnn Halden .
24 . TAKING OFF A look at a few of the driving forces behind Northcutt Travel Agency ’ s success .
26 . THE RIGHT DIRECTION The Te Amo Foundation serves indigenous families living in rural areas throughout Mexico who lack basic needs .
28 . TECH TO KNOW These five apps help people overcome barriers and connect with the world around them .
82 . BREAKOUT SESSION Travel advisors and industry figures share how they are working to make the travel industry more inclusive .
84 . DESTINATION NEXT From Transylvania and beyond , there are endless reasons to go batty for this underrated destination .
86 . YESTERDAY ’ S NEWS Learn more about these three ships that hit the water in 2023 .
88 . ASK MAXWELL Our beloved flippered friend answers your VAX questions .
89 . CROSSWORD Test your pop culture knowledge with these television locales .
90 . ONE FOR THE ROAD Wisdom to take with you till next time .
6 / THE COMPASS / WINTER 2023 vaxvacationaccess . com / thecompass