C13_2023_digital | Page 17

CONVERSATIONS

WE ASKED : HOW DO YOU MAKE SURE YOUR CUSTOMERS ’ EXPECTATIONS ALIGN WITH WHAT THEY ’ RE PAYING FOR ?

Marcus Williams
AGENCY OWNER OF IMPRESSIVE TRAVELS
WEBSITE ImpressiveTravels . com
INSTAGRAM @ Impressivetravels
“ To ensure our customers ’ expectations perfectly align with the value they receive , we prioritize transparent communication and personalized service . We begin by engaging in meaningful conversations , understanding their desires , preferences and budget constraints . With this foundation , we meticulously craft itineraries and travel plans tailored to their unique needs , highlighting what ’ s included and any potential limitations . Throughout the journey , we maintain open channels for questions or concerns , ensuring that every aspect of their trip lives up to their expectations . Our commitment to honesty , clear pricing and delivering exceptional experiences not only fosters trust but also ensures that every customer feels they ’ ve received the value they expected when choosing us for their travel adventures .”
Donna Crump
DESTINATION WEDDING SPECIALIST AT FOX WORLD TRAVEL
WEBSITE foxworldtravel . com
INSTAGRAM @ foxworldtravel
“ To align customer expectations with what they are paying for , we focus on transparent communication , detailing the inclusions and experiences they will receive . Qualifying each couple based on their vision for their special day allows us to provide personalized recommendations , and managing pre-trip inquiries effectively can contribute to ensuring customers understand the value they are getting in their investment . Regular post-trip feedback can help us refine and improve our offerings based on experiences .”
Danielle Wann
OWNER OF EPIC ESCAPES
WEBSITE eetravelco . com
YOUTUBE facebook . com / epicescapestravelco
“ Our agency describes ourselves as ‘ boutique curators .’ With under 20 agents , we can provide specialized services which allows us to spend more time with our clients and establish real relationships . While often we could just aim and shoot at well-priced and well-reviewed properties , we understand that qualifying and truly understanding our clients will get us the bullseye . We can get true client expectation and engage in natural conversation by getting on the phone vs texts , emails and forms ; and from here , our agents can seek answers to questions that our clients would never have thought about thus providing a way to anticipate the needs of the client based on their visualization . Providing answers before questions are even asked exceeds clients ’ expectations , not just meets them .”
Tyson Wharton
OWNER OF SIOUX EMPIRE TRAVEL
WEBSITE SiouxEmpireTravel . com
FACEBOOK facebook . com / SiouxEmpireTravel
“ At Sioux Empire Travel , we completely understand the challenges travelers face in today ’ s ‘ post-COVID ’ world . Each of our advisors takes great pride in ensuring that our customers ’ expectations align seamlessly with their travel investments . When it comes to pricing , we prioritize transparency and clear communication from the get-go . In this new travel landscape , we proactively educate our clients about the changes in experiences and pricing due to increased demand , fluctuating availability and enhanced safety measures . Our travel pros work closely with each ‘ Sioux Empire Traveler ’ to set realistic expectations while keeping their preferences in mind . We also emphasize the importance of flexibility and exploring alternative travel options . By offering a range of choices and presenting comprehensive cost breakdowns , we empower our clients to make informed decisions .”
WINTER 2023 / THE COMPASS / 17