How to communicate with passengers about
the coronavirus
As the news focuses more and more on reported cases around the
world and within the United States, your customers may call with
questions about their trips and how safe they are continuing their
plans. You should communicate with customers that your company
takes the health and safety of your passengers seriously. That you are
reacting to the Coronavirus with the same precautions and policies
adopted during the regular fl u season in accordance with CDC
recommendations, such as cleaning and sanitizing buses regularly.
Remind passengers to avoid close contact with people who are
sick, avoid touching their eyes, nose and mouth with unwashed/
unsanitized hands, clean and disinfect frequently touched objects
and areas and understand the symptoms of the fl u. If anyone is
experiencing any symptoms, they should not take their trip as
planned, but instead seek medical attention. Remind them that your
company will continue to monitor the areas your buses visit. It is not
anyone’s intention to put any of our millions of passengers at risk.
How to keep your facilities and buses clean
Help protect the public health from diseases like the Coronavirus
and infl uenza by following a few personal hygiene best practices and
regularly cleaning your operating environment. It is recommended
that vehicles be cleaned and sanitized frequently during these
periods of heightened transmission, especially when passengers or
operators demonstrate symptoms such as fever, cough, or shortness
of breath.
Clean frequently touched objects with soap and water and/or
alcohol-based cleaners.
These surfaces include:
* Handrails for entering and exiting the vehicle
* Arm Rests
* Seatbelts (if applicable)
* Driver Steering Wheel
* Dash Area
* Head Rests
* Windowsills
* Interior Luggage Racks/Hand holds
* Exterior Luggage Bay Handles
* Restroom Door Handles
* Restroom Handrails
The vehicle should be sprayed when cleaning with Lysol disinfectant
spray or similar product. Have Sani-wipes available on the vehicle for
operators and passenger’s usage.
ABA provided the following additional
information about how operators can help
themselves and the industry during these
challenging times:
Have you written to your state and federal legislators yet on the
effect that COVID-19 has had on your business? You need to do this
today! Download this template to share your story!
Are You Making Videos? Doing Something Innovative with Your
Business during this Time? Let ABA Know!
Many members are posting videos to social media showcasing how
COVID-19 is affecting their business. If you have created a video, send
it to Melanie at mhinton@buses.org so ABA can help your video go
viral! If you are posting stories about your business, make sure you
tweet them at your Congressional legislators. You can fi nd their
Twitter handles here. http://www.tweetcongress.org/tweeters
Are you taking this time to plan innovative strategies for when you
are back up and running? Share your story! ABA will be posting best
practices from your colleagues during this time to share ideas and get
everyone ready for when people can travel again. Contact Melanie at
mhinton@buses.org
Are You Helping During the Coronavirus Crisis?
Are you moving people or supplies during this time? Let ABA know.
Email Melanie at mhinton@buses.org
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