TANK has been an Avail Technologies customer dating back to 2018 when the agency ’ s enterprise resource management ( ERP ) provider was acquired by Avail . Thanks to its long history with the company , when the time came to replace TANK ’ s previous CAD / AVL solution , the selection process was an easy one . When TANK released an RFP for a new CAD / AVL system , Avail was prepared to not only upgrade the agency ’ s current ERP but provide a full installation of the CAD / AVL system . “ Our previous CAD / AVL system and the equipment was really getting old , and it was just not working for us anymore ,” said Lyndi Whiteker , Performance Analyst at TANK . “ We were also trying to move from a traditional radio tower communication type system to cellular . That was a big factor in why we got the new system , but our equipment was just really getting old and starting to fail and it was time .”
In March of 2023 the agency began the 11-phase process to onboard Avail ’ s updated CAD / AVL system . Over a year ’ s time , the solution was programmed onto all 95 of the agency ’ s fixed-route fleet vehicles and the groundwork was laid for a smooth rollout of the new technology . In addition to the CAD / AVL system , TANK opted to adopt further upgrades including Avail ’ s voiceover IP ( VoIP ), the addition of infotainment signs to vehicle interiors , the installation of digital signage at three stations , automatic passenger counters ( APCs ), and the addition of automated yard management to their fixedroute fleet . The agency also transitioned from an on-premise server to Avail ’ s cloud platform . Avail ’ s technology provides transit agencies with a single database for data to flow seamlessly throughout the organization . Business intelligence dashboards report metrics in real time to help improve
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