Once the agency’ s key team members are comfortable with the product and have completed their acceptance testing, a larger scale roll out can begin.“ We can train the trainers where these people who have become experts in the system can train their own staff,” Costa said.” Or we can go in-person and give our own training to their staff.” With the new application of the Vontas OnSite solution to the WeGo system, the company is prioritizing a slow and steady rollout to ensure every element of the software is running as efficiently as possible.“ We are definitely getting there,” Freudberg said.“ There is still some work to make sure that the development on the mobile side as well as the back-office, CAD / AVL software end is handling the messages that are coming from the OnSite system as expected and that the OnSite system is generating and sending those messages appropriately.” According to Freudberg, WeGo has continued to work closely with the Vontas team throughout the entire delivery and implementation of the system, assisting with any questions or potential troubleshooting.“ Because of the somewhat experimental nature of the project we have had to collaborate very closely with Vontas and we have worked through things that I don’ t think any of us were anticipating at the outset of the project,” Freudberg said.“ Ultimately they are always there to answer our questions or work through to a solution with us.”
Vontas and WeGo both anticipate that OnSite will accommodate future ridership growth and satisfaction. The system will help WeGo make decisions more efficiently based on the real-time information and data the agency has at its disposal. Managers receive real-time information regarding vehicle status, vehicle position, delays, and rerouting that dispatch and operational staff can utilize without delays. More than ever before, this allows WeGo to react quickly to changing conditions and continue to provide the best service for its riders.“ That is why we love the WeGo team so much,” Costa said.“ They are so innovative and so committed to their ridership and they come up with really great challenges that give us the opportunity to experiment with our software and find new ways to integrate what we do into these agencies.”
BUSRIDE. COM | 13