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Assignment Instructions
A. Your organization is preparing to offer your customers online bill payment as an option to the
traditional paper-bill. Consider what information do you need from your users to make this
application a
success. Prepare your interview questions.
B. Your organization has offered online bill payment for 5 years now but customers have been
slow to
adopt this method of payment. Your team has been tasked with learning why users are not using
this
method and what enhancements are needed to make this application a success.
Prepare a survey to gather information
How will you distribute the survey?