BUSN 258 Week 1 Assignment For more course tutorials visit www . uophelp . com
was very upset , but civil . Draft a response to the letter that demonstrates your understanding of proper written communication techniques for addressing customer concerns .
Question 12 . ( TCO 6 ) A male customer says the following : “ Yeah , so I was in your store yesterday , and I noticed that you don ’ t carry the espresso chocolate wafers anymore . I mean , how can you guys discontinue that , it ’ s like my wife ’ s favorite ? I mean she sent me to the mall , right , to get some , and I thought that I would be able to just walk in and pick some up . I wouldn ’ t be coming here otherwise . Okay , so yeah , if someone gave me your peanut brittle as a gift , I wouldn ’ t give it back to them , you know what I ’ m saying ? Anyway , so I walk into the store and the stuff ’ s not there anymore . I mean , you can ’ t even get it off the website , and there ’ s not even any left on those overstock websites , either . What I am supposed to tell her , that her favorite snack of all time just doesn ’ t exist anymore ? I can ’ t get it for you now , honey ; it ’ s just a memory , right ? I mean , help me out here , what I am supposed to do ? What were you guys thinking ?” Indicate at what point you would have given him verbal or nonverbal feedback , and what form it would take . Then , paraphrase his response , looking for the essence of the complaint . Imagine that you are talking directly to the customer as you type your response . -------------------------------------------------------------------------------
BUSN 258 Week 1 Assignment For more course tutorials visit www . uophelp . com