BUSN 258 help Making Decisions/uophelp.com BUSN 258 help Making Decisions/uophelp.com | Page 7

BUSN 258 Week 4 Midterm - Set 2
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BUSN 258 Midterm (NEW)
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BUSN 258 Week 4 Midterm (NEW)
BUSN 258 Midterm
1.
Question :
(TCO 9) How many people is an unhappy
customer likely to tell about a bad experience?
Question 2.
(TCO 4) What is one of the benefits of treating customers
fairly to generate customer loyalty?
Question 3.
(TCO 1) Which of these core customer service
competencies reflects the notion that customer service employees need
to seize opportunities to satisfy a customer request quickly?