BUSN 258 help Making Decisions/uophelp.com BUSN 258 help Making Decisions/uophelp.com | Page 49

(TCO 8, 9) Sometimes we walk into a store and we feel like we're the
most important person in the world. Other times, we enter a business,
and we might as well be invisible. What are some examples of
companies that succeed and companies that fail in engaging their
customers? What are your recommendations for improvement for places
you do business?
5.
Question :
(TCO 13) Explain the concept of personalized self-serve solutions and
the role of Web content as it relates to a customer's individual needs.