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(TCO 6, 7) Describe the two personalities a customer will encounter when doing business with an organization, and provide examples of each from your own experience. Fantastic response 4. Question : (TCO 8, 9) Describe at least three techniques that companies can use to successfully engage their customers. What are your recommendations for improving a company's ability to engage their customers? Brilliant response 5. Question : (TCO 13) Describe the difference between customer share and market share. Explain which concept is more important. Outstanding response ------------------------------------------------------------------------------- BUSN 258 Week 8 Final Exam 2 For more course tutorials visit www.uophelp.com