BUSN 258 help Making Decisions/uophelp.com BUSN 258 help Making Decisions/uophelp.com | Page 41

(TCO 10) What percent of customers whose complaints are dealt with
report a willingness to do business with a company again?
18.
Question :
(TCO 10) Feedback is a form of:
19.
Question :
(TCO 10) A quick response to a customer's problem should convey:
20.
Question :
(TCO 11) When it comes to listening versus speaking:
21.
Question :
(TCO 12) A good strategy with an angry customer is:
22.
Question :
(TCO 6) Which of the following behaviors is NOT characteristic of
aggressive people?
23.