BUSN 258 help Making Decisions/uophelp.com BUSN 258 help Making Decisions/uophelp.com | Page 37

Scenario Summary
You are Bob Yeader, a Sales Manager, of a small printing company.
One of you sales people asked for a meeting. The meeting was difficult.
The sales person, Pat Lawson, broke down in the meeting. Pat said the
work was too much and the customers too demanding. Where Pat used
to be able to get all the work done in one a week, there was now too
much work. Your internal staff has noticed that Pat seems stressed. You
wonder if customers are seeing the stress. Pat was ready to quit. Pat has
been with your company for 15 years.
You knew that there was more work, after all there were more customers,
and you recently put in place some new procedures and technology to
make to service customers better and increase sales. Pat was the only
one struggling; at least you thought so. You were wondering what your
options are.
Your Role/Assignment
Your role is to come up with a solution for BobÂ’s situation. If you were
in Bob YeaderÂ’s position what would you do? Define the problem(s)
as you see it? Determine possible solutions and pick a solution to
implement immediately.
Activity
Read the You Decide scenario and decide on a response. Your goal is to
identify the critical issues in the scenario and determine how you would
resolve. Write a report correctly formatted of at least 125 words.
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BUSN 258 Week 8 Final Exam 1