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5. Question : (TCO 3) One of the main principles behind globalization
and expansion across cultural and geographic boundaries is:
6. Question : (TCO 4) What percent of shopping decisions are made at
the point of purchase?
7. Question : (TCO 1) A business will lose 10—30% of its customers in
what time frame?
8. Question : (TCO 1) A company's culture is made up of:
9. Question : (TCO 6) In any conversation, many of the things we
communicate are ________.
10. Question : (TCO 7) Which of the following factors does NOT
complicate the listening process?
11. Question : (TCO 8) To end a call:
12. Question : (TCO 7) Listening is the only communication skill that is:
13. Question : (TCO 6) The end result of CAA is that you: