BUSN 258 help Making Decisions/uophelp.com BUSN 258 help Making Decisions/uophelp.com | Page 26

15. Question : (TCO 13) Many customers get their first impression of
your company from:
16. Question : (TCO 13) Customers expect a page to load in less than:
17. Question : (TCO 13) Click-path refers to
18. Question : (TCO 6) The first step in handling an upset caller is to
________.
Page:
12
1.
Question : (TCO 1, 4) Define what the word "customer" means in the
context of this chapter and discuss the two different kinds of customers
that every business has.
2. Question : (TCO 7, 8) What are the three "I"s of eye communication,
and how do you see each used in a typical face-to-face sales encounter?