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(TCO 1) Excellent organizations are: Question :(TCO 2) The Gallup organization studied the impact of customer ________ on long-term customer loyalty and profitability. Question : (TCO 9) You can gain loyal online customers through a lack of competition if: Question : (TCO 10) Customer dissatisfaction with a firm's phone call handling stems from: Question : (TCO 3) A smile originates in the: Question : (TCO 4) What percent of shopping decisions are made at the point of purchase? Question : (TCO 1) A business will lose 10—30% of its customers in what time frame?