BUSN 258 help Making Decisions/uophelp.com BUSN 258 help Making Decisions/uophelp.com | Page 19

The American Restaurant Association says that loyalty programs are
growing in popularity, especially in small boutique establishments,
where there is a more personal connection between the owner and the
customer (insert accurate APA in-text source citation here). Yume's
customers are very loyal and very satisfied, so since service
improvement may not be entirely necessary, she may be able to expand
her relationship with her customers by selling her sauces and cookbooks
to her customers. This venture may also attract new customers!
3. Analysis and Recommendations: Using what you've learned from the
interview and your research, analyze the customer service environment
at this company. How can customer service be improved? What are your
recommendations to this company based on what you've learned?
4. Additional requirements: Prepare a 750 word (minimum) paper
addressing these questions, using APA style and formatting. Pay
particular attention to the accurate citation of your interview source and
your secondary research sources. Full contact information for your
interview source (interviewee name, company name, phone, and email
address) is required, and should be included as a separate Appendix page
following your Reference page.
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BUSN 258 Week 3 DQ 1 Talkng to Your Customers on Phone
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