BUSN 258 help Making Decisions/uophelp.com BUSN 258 help Making Decisions/uophelp.com | Page 16

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Read the You Decide scenario and decide on a response. Your goal is to
identify the critical issues in the scenario and determine how you would
resolve. Write a report correctly formatted of at least 125 words. Drop
the report in the DropBox. Remember to run the spelling and grammar
checker on your work before turning it in.
Scenario Summary - You just took a new job as general manager with a
manufacturing company. They brought you in because sales and profits
are declining. As you look into the company sales and profits issues
during the first few weeks, you also observe that in addition to the
declining sales, the company has complaints from customers about a
variety of issues including late shipments, defective products and wrong
invoices.
Your sales and manufacturing groups blame each other and the customer
for the issues including misleading information given to the customer by
sales, incorrect information from the customer regarding specifications,
and unrealistic ship dates.
On Thursday morning of your third week a customer called with a
complaint about defective product. The cost of the complaint could be
significant. The department managers all have different opinions on how
to handle the complaint. By Thursday afternoon you find that some of