BUSN 258 help Making Decisions/uophelp.com BUSN 258 help Making Decisions/uophelp.com | Page 14

BUSN 258 Week 4 DQ 1 Addressing Customer Turnoffs
BUSN 258 Week 5 DQ 2 Handling Customer Complaints
BUSN 258 Week 5 DQ 1 Collecting Customer Feedback
BUSN 258 Week 6 DQ 2 Using Information to Exceed Customer
Expectations
BUSN 258 Week 7 DQ 2 Stress and Customer Service
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BUSN 258 Week 2 Assignment
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1.What are some factors (patterns of behavior) that project a
company’s culture? List several examples from organizations you
work in.
2.What are three major elements that complicate listening? Give
customer-service related examples of each.
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BUSN 258 Week 2 DQ 1 Engaging Your Customers