BUSN 258 help Making Decisions/uophelp.com BUSN 258 help Making Decisions/uophelp.com | Page 12

sure that your writing is clear, understandable, and properly formatted
and
edited, including checking for proper spelling and grammar. Provide a
cover
page, reference page, and at least two accurate APA source citations for
your
answer. You may reference the textbook or other appropriate academic
sources.
These can be web-based sources, but do not use Wikipedia entries as
part of
your final submission.
1.
If you were an owner or leader in this business, what could you
do to help employees understand the value of excellent customer service?
2.
Who are your external customers and what are their specific
needs? (Describe at least three.)
3.
Who are your internal customers and what are their specific
needs? (Describe at least three.)
4.
What are some starting points for developing the core
competencies we discussed in your selected business? Be as specific as
possible.