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Question 13.13. (TCO 10) The role of information technology has
changed since the days when it was known as data processing. You
have been hired as the new manager of the IT department for
Megalopolis Corporation. Megalopolis Corporation manufactures and
sells barbecue grills to the middle-upper end of the market. Demand
continues to be strong for all products. However, providing service
(both warranty and nonwarranty) continues to be a challenge. In
essence, having the right parts at the right place at the right time is not
an easy task. Given this information, your set of “must-do-first”
priorities includes which? (Select all that apply.) (Points : 5)
Reviewing current operations in the IT department to determine
processes that can be made more efficient.
Exploring the possibilities of providing real-time manufacturing
and shipping data to the expediters in the factory via handheld
wireless devices.
Reviewing the information that is gathered by the customer
relations staff that might assist in improving existing customer
relationships.
Reviewing the ordering process (both warranty and nonwarranty)
to streamline ordering and improve communications with suppliers
and customers.
Exploring new markets through an improved online presence of
the company.