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BUSN 115 Final Exam Set 1

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Question 1.1. (TCO 7) Some of the characteristics of lean systems
include which of the following? (Points : 5)
They take twice the human effort.
They have the same defects in the finished product.
They require half of the engineering effort.
They use half the floor space for the same output.
They carry 50% more inventory.
Question 2.2. (TCO 7) Mass customization means (Points : 5)
tailoring products to meet the needs of a large number of
individual customers.
fewer and fewer manufacturers are learning to customize their
products.
manufacturing companies may become service companies over
time.
more and more manufacturers are learning to customize their
products.
operations management concepts are not applicable to the service
sector.