Business Strategy and Innovation Framework
For example, a business model for a retail company could be adjusted to reflect current and potential data sources, new technologies such as location services and radio-frequency identification( RFID), integration with customer devices such as cellular phones, movement of customers within stores, and the role of social media. By exploiting IIoT to create new services and experiences, the retail store of the future will become a place to add value.
This new business model could result in improved day-to-day operations, improvements in customer service, a reshaped store experience, a more expedient checkout process, or the possibility of targeting customers with customized product offers and marketing in real time, both within the physical store and at home.
In strategic terms, while traditional business model considerations will still be pertinent as IIoT takes hold, enterprises must also think of new ways to add value as part of their business development strategy. No longer constrained by what is possible, they must now embrace transformational change and consider a business model that includes what might be possible. Connected and intelligent devices allow just about anything to be connected, offering both a potential source of business insight and a chance to develop new products and services that can lead to improved opportunities for the enterprise within the relevant market segment.
IIoT is set to affect all business segments in similar ways.
6.1.4 MANAGING HUMAN RESOURCES
IIoT creates a need for both deeper and entirely new skill sets in technology and services. Enterprises can obtain these skill sets by providing professional development and retraining opportunities for current staff, or by hiring externally. Enterprises that are not large enough to have dedicated development staff, or that want this expertise outside of the organization, can engage the services of outsourcing companies specializing in IIoT development or implementation. Hybrid situations are also possible, providing some elements in-house with others supplied externally.
If enterprises require new technology and service expertise within their organization, they will also need to consider modifying existing employee roles or adding new ones. Enterprises that wish to have internal resources in place for IIoT development and implementation will need to attach greater importance to aspects such as specific technology considerations( networking and security, for instance), project skills, software development, analytics, and business modeling when training and hiring personnel. There is a need for employee retraining as initiatives develop within an organization, particularly at the operational level( such as the factory floor), once systems, devices, and machines can make real-time decisions.
At a societal level, IIoT and consumer IoT creates a need for more advanced technical education to support these roles.
6.1.5 IIOT MATURITY ASSESSMENT
An IIoT maturity assessment is a valuable tool with a variety of uses. It comprises a framework for rigorous and comprehensive determination of the overall level of adoption. It may include a
IIC: PUB: B01: V1.0: PB: 20161115- 37-