Business Matters 2020 - Page 7

“But I feel like we’re going to keep this up for the next few months. I know if we can do this in the summer, we can do it in the winter,” he says. In addition to the heat of summer, many days required umbrellas and rain coats to keep staffers and pets dry. Preparing for the future Thrown in the mix of caring for animals and a steady stream of clients was a major expansion project which had started several months before Jousan or others had heard of coronavirus. Plans had been in the works for several years to move forward with expanding the clinic and in November 2019, construction started. The clinic is going from about 900 square feet to about 3,000 square feet. “We’ll be a lot more efficient,” Jousan says. “We’ll have our own dental room, our own surgery suite, our own surgery and intensive care unit — just an upgrade with what we’ve had.” Jousan’s philosophy follows a very hands-on level of care for every animal coming into the clinic. “We believe I should lay my eyes on everything, even if it’s just for a rabies shot, we still talk about a whole wide array of what might be needed,” he says. Like most areas of science and technology, the field of veterinary medicine has evolved in recent years. “We may sometimes spend too much time talking to people and may even over explain things, but I feel we’re here to answer your questions,” Jousan says. “We want to talk not only about what’s going on now, but what’s going to be going on in the future, because we’re trying to give you the most quality time you can have with each pet and have them to be the happiest they can be while you have them.” That leads to better pet/client relationships and strengthens the human/ animal bond he and the staff have with the pet owner. “We’re expanding to serve the community better in a more efficient manner, we want to be here for them,” he says. While he does work some with larger animals, Jousan says about 98-99 percent of the clinic’s work is with smaller animals. “We do a little horse work and a lot with 4-H kids who have a goat or a cow, but most of those are very well maintained where they don’t need a lot of help,” he says. “If I can hire an additional vet in the future I’d like to expand some of the services we offer like at-home services, calls for horses and cows, but just right here, with the staff we have, it’s hard to leave to go out and take care of one client for two hours when we have so many waiting here.” Keeping educated on the latest treatments, procedures and drugs is a never-ending process. “They say that medicine swaps about every seven to 10 years, so most of the stuff we’re doing now, the drugs we’re using, weren’t even available 15 years ago,” he says. “It’s an ever changing market of newer, better, safer procedures — we’ve changed a lot just since I’ve been here.” Changing with the times, and a focus on personal one-on-one care for pets and their owners, continues to be a hallmark for Jousan and his staff as they move through the pandemic and other challenges that might be placed before them now and in the future. Business MATTERS | 2020 Fall Edition 7