GLOSARIO SERVICIO AL CLIENTE
(CUSTOMER SERVICE)
Service provided and provided by service companies or marketing products,
among others, to their customers to communicate directly with them. If they
need to express complaints, suggestions, raise concerns about the product or
service in question, request additional information, request technical service,
among the main options and alternatives offered by this sector or area of the
companies to their consumers, customers of A company should contact this
service.
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ATENCION PREFERENCIAL: Preferential Treatment
ATENCION: Friendliness
BUEN SALARIO: Good Salary
BUENA RELACION CON SUS COLEGAS: Good Relationship With His
Colleagues
5. CANAL: Channels
6. CLIENTE DECIDIDO: Decided Consumer
7. CLIENTE DESCONFIADO: Suspicious Consumer
8. CLIENTE DESCONTENTO: Discontent Consumer
9. CLIENTE DOMINANTE: Dominant Consumer
10.CLIENTE ESPECUALADOR: Spectacular Consumer
11.CLIENTE EXIGENTE: Discerning Consumer
12.CLIENTE: Consumer
13.CLIENTES ENFADADOS: Angry Customers
14.CODIGO: Code
15.CONSUMIDOR: Consumer
16.CONTEXTO: Context
17.COSTO MARGINAL: Marginal Cost
18.DESANIMO: Despondency
19.DETECCION DE LAS NECESIDADES: Identification Of The Needs
20.DUEÑO: Owner
21.EMISOR: Issuer
22.EMPATIA: Empathy
23.EMPLEADO: Employee
24.ENCARGADO: Manager