Business Intelligence – Consumer Insights and Surveys Customer Insights & Surveys | Seite 2
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1. CUSTOMER INSIGHTS & SURVEYS
Customer insight & Surveys is a key element with our offer. We have extensive experience in helping
organizations understand their customers' needs, measure satisfaction and identify priorities for improvement -
all of which are closely linked to improving customer satisfaction and loyalty, which affect the bottom line and
repeat business.
On most customer satisfaction projects, we look to:
Define customer service
Measure customer expectations
Measure customer perceptions
Identify gaps between expectations and perceptions
Identify priorities for improvement
Monitor performance over time
In the ever-changing business environment, it is important to address the unmet needs of customers to have an
upper hand on the market. Our dedicated team of market researchers and statistical analysts help in mapping
customer insights with our clients’ distinctive operational strengths. Trends in customer behavior are analyzed in
detail to provide non-obvious insights. The data obtained from surveys and interviews are then converged to
glean actionable insights. Our qualitative methods encompass specific focus groups and ethnography to gain
insights into target markets.
Find More Details @ https://www.iebrain.com/our-services/business-research/
About us:
We are a globally recognized research and analytics solutions provider with a team of experienced professionals
from diverse technical domains. Our services, ranging from technology ideation to commercialization, are tailored
to help our clients transform their business model by providing them holistic solutions around Intellectual
Property, Technology, and Business Intelligence. Our clients include R&D groups, attorneys, and inventors from
large law firms and Fortune 500 companies.
Phone [US]: +1 347 480 2054
Phone [UK]: +44 207 193 3548
Email: [email protected]