Business Fit Magazine August 2017 Issue 1 | Page 12

10 Article
Leadership for Quality and
Sustained Success
S
ince university, I fell in love with the quality. I had the
opportunity to implement management systems in a
large number of organizations from different sectors;
And today, I am convinced that in order to achieve the hi-
ghest quality standards of our products and services and
reach sustained business success, it is vital to understand
the value of leadership, transcending from managers to
leaders.
This reminds me of two experiences lived as employed in
a transnational organization. The first was the Production
Director, who had been assigned to recover the plant
productivity. We had high levels of rejected product
and a production of 75%. This new director came from
another subsidiary in Latin America, where he managed
to increase production above 95% continuously for
five years. A sturdy, thick-voiced man with an imposing
look, a very good speaker, began to establish innovative
strategies and to promote the open-door management,
any collaborator no matter his organizational level could
knock at the door of the production manager’s office.
The particular thing about this gentleman, was his
character, when he was in a good mood, he was a nice
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