Business Credit Magazine February 2014 | Page 53

credit@work the limited positions they do want to fill, but hiring managers report that a disproportionate number of applications come from candidates who are not qualified for the positions for which they apply. Although companies recognize how essential credit and collections personnel are to the health of their business, some remain hesitant to add full-time staff in any area until they see signs of a sustained economic recovery. The use of interim professionals is an increasingly popular option for companies seeking to keep up with business demands while reducing the possibility of having to lay off core employees should conditions continue to fluctuate. Temporary assignments also provide an opportunity for managers to evaluate potential hires firsthand before extending a job offer. Melding Staffing Approaches Although a tight focus on cost-control continues to shape the hiring landscape in credit and collections departments— and in every business area and company—organizations also realize that carefully chosen additions to their staff are critical to their efforts to navigate the current economic climate and ready themselves for potential new opportunities. Prudent yet forward-looking companies are selectively adding employees when they identify a specific and sustained need while relying on flexible staffing strategies as needed to help them manage through a period of continuing change and uncertainty. To request a complimentary copy of the 2010 Salary Guide and read about the most current hiring trends, please visit www.roberthalf.com/SalaryCenter. ● Max Messmer is chairman and CEO of Robert Half International, parent company of Accountemps®, Robert Half® Finance & Accounting and Robert Half® Management Resources. Mr. Messmer is author of Managing Your Career for Dummies® and Job Hunting for Dummies®, 2nd Edition. His most recent book is Human Resources Kit for Dummies®, 2nd Edition. Dear Andy, Q: In the course of my job, I must frequently participate in group discussions, and sometimes I’m called on to facilitate these meetings. I’m not sure I’m always effective, though. Can you offer any tips on being a better communicator? The answer to your question involves a wide range of practices and advice, but let me start by identifying one of the most common mistakes businesspeople make when it comes to making themselves understood: Resorting to buzzwords and jargon. Too often, people use meaningless words and phrases in place of clear and straightforward language. When this happens, communication breaks down as audiences tune out what many see as simply “company speak.” A recent Accountemps survey asked senior executives to name ѡ