s
Monday, May 17
Tuesday, May 18
8:30–10:45am
8:30–5:00pm
18018. General Session
18000–18004. Certificate Course: Business Credit Principles
Featured Speaker: Chester Elton
Valid for .15 CEUs and CCE Recertification Points
This year’s keynote speaker, Chester Elton, is co-author of several successful
leadership books, including the best-selling, The Carrot Principle. The Carrot
Principle reveals the results of an in-depth management study. It illustrates that
the central characteristic of the most successful managers is providing employees with frequent and effective recognition. Mr. Elton’s presentation introduces
the simple steps to becoming a Carrot Principle manager and to building a
recognition culture in your organization. He shows how the power of purposebased recognition produces astonishing increases in operating results.
Chester Elton is the senior vice president of the Carrot Culture Group with the
O.C. Tanner Recognition Company. He has been featured in the Wall Street
Journal, Washington Post and the New York Times. The Carrot Principle has
been a New York Times and Wall Street Journal best seller.
9:00–10:30am
18019. Super Session & Annual Business Meeting
Featured Speaker: Keith McFarland
Valid for .15 CEUs and CCE recertification points
With the kind support of Experian, Keith McFarland presents “Bounce: How
Everyday Companies Become Extraordinary Performers” at the Super Session. Based on his five-year study, Mr. McFarland explodes popular myths
about what it takes to drive sustained growth and profitability. He pinpoints
how everyday companies become extraordinary, showing that luck is a negligible factor. Rather, breakthrough success turns out to be associated with a
clearly identifiable set of strategies and skills that anyone in any business can
emulate—from small startup to industry leader.
A closed meeting for those involved in the International Utility Group.
Keith McFarland is one of the nation’s leading business consultants, having
worked with corporations such as Microsoft, Motorola, Morgan Stanley, Vans
and House of Blues. A regular columnist for BusinessWeek, Mr. McFarland formerly served as CEO of technology firms Nivo International and Collectech Systems, and as dean of the Pepperdine University School of Business. In addition
to debuting at number one on the Wall Street Journal’s best-seller list, his book,
The Breakthrough Company, was also listed on the national best-seller lists of
the New York Times, Businessweek, the Los Angeles Times, and USA Today.
2:00–5:00pm
Special thanks to Experian for the sponsorship of
this Super Session Speaker.
1:00–5:00pm
18000–18004. Certificate Course: Business Credit Principles
1:15–5:00pm
18032. International Utility Group Meeting
New!
Sessions 18021–18026 are valid for .25 CEUs and CCE recertification points.
Introducing NACM’s new Executive Exchange Sessions! We are excited to
introduce an afternoon of interactive forums. These forums, led by a moderator and supported by a panel, are participant driven. They provide a platform
whereby attendees can direct the focus and depth of the subjects addressed.
The Executive Exchange Sessions are divided into six subject areas:
18021. Bankruptcy
Moderator: Dawn Wallace Cook, CCE, Newton Manufacturing Co.
W
Panel: anda Borges, Esq., Borges & Associates, LLC, Bruce Nathan, Esq.,
Lowenstein Sandler PC and Val Venable, CCE, SABIC Innovative Plastics
18022. Building and Construction
Moderator: Stan DeGroot, CCE, WESCO Distribution, Inc.
Panel: im Fullerton, Esq., Fullerton & Knowles, PC and
J
Greg Powelson, NACM-MLBS
18023. Credit and Collections
Moderator: Mark Tuniewicz, CCE
Panel: ob Bernstein, Esq., Bernstein Law Firm, PC, Stanford Cramer,
B
IAB Solutions LLC and Scott Tillesen, CCE, Tech Data Corporation
18024. International Issues
Moderator: Buddy Baker, Fifth Third Bank
Panel: eert-Jan Van Haastrecht, CCE, CICP, Cisco Systems
G
International B.V. and Tina Sorrels, AJC International, Inc.
18025. Performance Metrics
Moderator: Bill Balduino, D&B
Panel: eorge Schnupp, CCE, Anixter, Inc. and
G
Susan Delloiacono, CCE, Brother International Corp.
9:00am–5:00pm
18030. International Utility Group Meeting
See agenda on page 38.
2:00–5:00pm
Concurrent Educational Sessions
Sessions 18040–18048 are valid for .25 CEUs and CCE recertification points.
18040. Key Ratio Analysis for Today’s Credit Professional
Speaker: David Osburn, David L. Osburn & Associates, LLC
Ratios, ratios and more ratios! What do they really mean? Many financial professionals including credit mana