NACM proudly announces its 2010 keynote speakers,
Chester Elton and Keith McFarland.
Conference Information Guide
Accommodations
42
Certificate Session Course
32
New!
33
Fee Schedule Overview
43
First-time Attendee Orientation
32
Keynote Speakers
29
Networking Events
39
Refund and Cancellation Policy
43
Schedule of Events
30-31
Scholarship Foundation Events
Golf Outing
41
Silent Auction
41
Session Descriptions
Monday
Tuesday
Wednesday
32-38
33
33
34
Sponsors
41
Chester is the co-author of several successful leadership books. The Carrot
Principle has been a New York Times and Wall Street Journal best seller
and The 24-Carrot Manager has been called a “must read for modern-day
managers” by Larry King of CNN. In 2006, The Invisible Employee also made
the New York Times best-seller list.
Chester has spoken to delighted audiences from Seattle to Singapore and from
Toronto to Istanbul. In 2005, he was the highest rated speaker at the national
Society for Human Resource Management’s annual conference (Bill Cosby
was the number two rated speaker). He serves as a recognition consultant to
Fortune 100 firms such as DHL, KPMG, Walmart and Avis Budget Group.
40
Tours & Optional Activities
NACM is excited to have Chester Elton as the
General Session speaker at the 2010 Credit
Congress. Chester Elton, a sought-after speaker and
recognition consultant, is the senior vice president of
the Carrot Culture Group with the O.C. Tanner Recognition Company. He has been called the “apostle
of appreciation” by the Globe and Mail, Canada’s
largest newspaper, and “creative and refreshing” by
the New York Times. As a motivation expert, Chester
has been featured in the Wall Street Journal, Washington Post, Fast Company magazine and the New York Times. He has been
a guest on CNN, Bloomberg Television, ABC, Money Matters, MSNBC and
on National Public Radio.
NACM, with the kind support of Experian,
announces Keith McFarland as this year’s
Super Session speaker. Mr. McFarland presents
“Bounce: How Everyday Companies Become Extraordinary Performers.” Based on his five-year study, Mr.
McFarland explodes popular myths about what it
takes to drive sustained growth and profitability. He
pinpoints how everyday companies become extraordinary, showing that luck is a negligible factor. Rather,
breakthrough success turns out to be associated with
a clearly identifiable set of strategies and skills that anyone in any business
can emulate—from small startup to industry leader.
Keith McFarland is one of the nation’s leading business consultants, having
worked with corporations such as Microsoft, Motorola, Morgan Stanley, Vans
and House of Blues. A regular columnist for BusinessWeek, Mr. McFarland
formerly served as CEO of techno