funding , provided to those on low income salaries , is also managed through the GuildSuper portal . “ In effect , the product manages this snowball effect of extra funds and the difference in terms of the actual balances that our members see is significant ,” Johnson highlights .
As with any significant digital transformation , Guild sought out partners to assist in the development of GuildSuper . “ We had a vision , and we knew what we wanted the customer experience to be . It really was a case
“ Our culture has changed from one that was quite traditional to one that is about doing something meaningful every time you come to work ”
— Todd Johnson , Head of Strategy and Transformation , Guild Trustee Services
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