ESSILOR
everyone to be protected from the sun ’ s harmful UV light or a digital screen ’ s blue light . Fortunately for Ray and his company , people will always need better vision to improve their daily lives .
“ Everybody in their lifetime will become a customer of Essilor , because everybody needs glasses at some point . The customer base is huge , and a lot of people will need multiple products . They will need prescription glasses , sunglasses , reading glass and now glasses for using a computer , smartphone , or any other digital device .
“ The demand will continue to grow , and IT ’ s job is to stay ahead of the curve and provide the business the necessary information strategy , and the systems to cope with the growth . The company is moving from having a traditional distribution supply chain to becoming more about digital ways of supplying products and services to its customers .”
Changes are picking up pace : sites after sites are getting connected to the business application platform . As a site connects it gets the benefit of a common product master enabling sourcing of the product from anywhere in the entire Essilor network ; an integrated ordering with manufacturing and backoffice processes ; customer touch points for online ordering and sharing real-time order status information though mobile application ; and transparent and drill-down analytics about business performance .
Ray concludes : “ This is really the first step . But it allows us to build on it to better understand and connect with our customers and partners and create more values .” 40 September 2016