ESSILOR
The platform To build such a platform , Ray ’ s IT management team has carefully architected and selected fitfor-purpose technologies and IT partners which can support such a transformative journey . One example was finding a network provider which could cover a vast geography and also be competitive . “ IT today is less about holding on to your infrastructure and more about leveraging the digital revolution strategically ,” says Ray . “ Tata Communications ’ global next generation hybrid network solution is acting as a foundation to accelerate digital transformation for Essilor , empowering us to meet new market challenges .”
Kathy Park , General Manager for Essilor ’ s Asean Business Unit , comments further on the company ’ s CRM : “ This platform gives us an opportunity to manage customer relationships with data and create more value . Today , sales force analytics remains a big untapped opportunity within Essilor , and we can utilize a lot more data analytics as we develop a standardised platform that can be a lot more responsive to the changing needs of the customer in real-time .”
“ Our business model and partnerships are unique compared to other organisations ,” adds Narasimhan Narayanan , CFO for AMERA Region . “ We maintain flexibility in the front end while driving standardisation and simplification in the back end to ensure consistency and effectiveness . The flows we have across multiple manufacturing sites and labs are very complex , but we control this through our IT roadmap .”
Research and development Essilor spends up to 200 M € annually on R & D , which is the biggest budget by far in its industry . There are five R & D centres around the world , including three for Innovation and Technologies ( CI & T ) located in Paris , Dallas , and Singapore .
36 September 2016