STRATEGIC CONSULTING
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CURRENT TRENDS IN STRATEGIC CONSULTING
TCS ’ recent study ; How CIOs Are Helping Their Companies Navigate the Digital Ecosystem , found that there were two key trends that CIOs believed are essential to focus on ; developing current customer knowledge and driving customer experiences . In fact , 75 % see focusing on current customers and continually gaining more knowledge on them to improve products and services as the most important driver and 72 % of CIOs see improving the customer experience as the second most important area . With strategic consultants working hand in hand with CIOs and other members of the c-suite , these are certainly two of the main trends that we ’ ve seen over the last 24 months .
OCTOBER 2020