SUPPLY CHAIN with proof of delivery .” Atchinson explains that all this is done in almost real time – or around four seconds behind our core platform .
Now , looking to trade electronically with national customers in the B2B space , SCT is also developing a B2B template based on GS1 – the global developer of business standards for communication such as barcoding . “ We ’ ve worked very closely with GS1 and also our members within that environment .”
One of the most important things to ask of any digital transformation is what it will mean for the customers involved . “ It ’ s tracking ; it ’ s all of their history ; it ’ s
transparency of data ,” says Atchinson . “ It ’ s there at their fingertips , allowing our account executives and customers to talk in exactly the same language . We ’ re looking at exactly the same pieces of information .”
A common worry related to automation is that the human touch will be lost but Atchinson is keen to point out that this won ’ t be the case for SCT . “ We haven ’ t removed the account execs . The customer can do self-service and still have face-to-face contact . SCT prides itself on this . This relationship is absolutely key for Peter – that ’ s how he built the business and that mentality still exists today . We still have that very
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