PCI LIMITED
customer in the face of a changing customer expectation , that saw PCI embark on a transformative journey eight years ago , one that would “ take things back to basics .
This journey saw the company invest significantly into three key areas that would completely transform the its supply chain operations , enabling that agility and versatility .
“ We need to be able to respond rapidly to customer ’ s evolving needs and keep up with the pace of our industry . We needed to think big , but operate small ,” says Chan .
Through this investment , PCI
“ The supply chain and operations of the company have to be versatile and responsive , providing innovative solutions that can met those changing and unique requirements ”
DOMINIC CHAN Senior VP Operations bolstered its workforce with training Programmes , equipping them with the right skillsets and to improve their work processes and problem-solving abilities .
The company also identified what Chan describes as “ technology enablers ”, which saw the implementation of a new ERP system ( SAP ) and linking it with PCI ’ s Manufacturing Execution System ( MES ) in order to enable a far greater control of the production shop floor .
“ It allowed us to collect more data ,” says Chan . “ And with that we could improve our overall performance .”
PCI also heavily invested in a system integration , one that revamped its entire quality system and certifying it to a number of standards , including ISO 9001 ( Quality Management System ( QMS ), ISO 13485 ( QMS for medical ) and ISO / TS 16949 ( QMS for automotive ).
This particular level of investment was rewarded , with PCI receiving the Singapore Quality Class , a business excellence mark issued by SPRING Singapore .
40 October 2017