TECHNOLOGY
33 customers , but if they work we also have to scale-up quickly .”
Le Hen ’ s core remit centres around modernising AXA Life Japan ’ s legacy infrastructure and systems . These he feels are the company ’ s greatest assets , and so he and his team work to provide flexibility around this infrastructure in order to open it up to new technologies and platforms . AXA Life Japan works with cloud service vendors as it migrates its core IT to private and managed public cloud services , enabling the company to access and implement data analytics and data mining tools in order to disrupt and bring business innovation through greater efficiency .
“ We are also utilising Robotic Process Automation ( RPA ) software as well as chatbots and machine learning to automate and straight through process our operations ” he says . “ Ultimately , we look at ways in which we can improve our cycle time , save costs , achieve more with less and reinvest to improve the customer ’ s experience with AXA .”
Digital transformation and digitisation
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