AXA LIFE JAPAN
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Hervé Le Hen , Chief Operating Officer ( COO ) at AXA Life Japan . “ Particularly here in Japan , we want to become customer vigilant , thus leading this ambition to become a facilitator for our customers , leveraging both human interaction and technology .”
Having worked with AXA for over 20 years , both in France and in Japan , Le Hen has seen first-hand the transformative and truly disruptive role that technology has played in the insurance space . Most importantly , he has learned how companies have to react in order to continue to deliver and exceed what is expected of a modernday insurance provider . He feels that technology has started and will completely redefine the insurance and asset management industry , and that it is important for AXA to understand and combine the best of both worlds – human interaction for the emotional connection coupled with technological innovation to provide convenient and consistent services .
As a company that has always placed innovation firmly in its strategy , AXA has very much always placed a great deal of time and investment into its IT and
“ The defining factor of our ambition is to be better at helping our customers by providing greater power to them in order for them to live a better life ”
— Hervé Le Hen , Executive Officer and Chief Operating Officer
NOVEMBER 2018