“ We ’ re looking at developing more in the age care space and trying to hone in on the best way that we can help the communities there ”
and procedures are readily available , all our contracts are searchable with all their insurance documentation ; we have access to anything we need from a compliance point of view .”
As a procurement veteran who is now managing the operations of Fresh Hope ’ s facilities , Johnson stresses that communication , and initiatives and solutions to enable this communication , are the key to success . “ As an organisation , if we can ’ t communicate , we ’ re dead in the water ,” he says . “ We ’ ve really got to understand who our stakeholders are . It ’ s also important that we don ’ t force change ; you have to take people on that journey with you ; you have to explain and educate them on the benefits .” Communication not only helps Johnson ’ s team effect change that will improve Fresh Hope ’ s procurement process , but also makes changes to the procurement arm of the business that will benefit its other elements . “ It ’ s about finding out from your stake-
holders what would help them fulfil |
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Darrell Johnson
Procurement and Property Services
Manager , Fresh Hope
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their roles better , because in turn that will make my role easier . If I can help and make someone ’ s day easier , that will |
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make my day easier too ,” Johnson says .
An emphasis on communication is more important than ever to Johnson and his team , since his expansion of responsibilities . Responsible for both procurement and the management of Fresh Hope ’ s numerous facilities , he maintains that if greater exchange of information can be beneficially harn- essed , the role extension will lead to increased synergy in the business . “ It gives us more of a brief to look at what we ’ re doing with our retirement living age care services . We ’ re now able to deliver very strategically on certain issues ,” Johnson says . “ We ’ re looking
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