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Ballantine comes from a clinical background . Having spent nearly a decade working as a nurse in a tertiary level intensive care unit , he understands the concerns of clinicians and how best to manage change . “ This business change process and the integration of the project needed to come from the clinicians . When we were building the application , the clinical work had to inform how the project was going to process so the clinical fraternity could own the application . They had to understand where the efficiencies were going to
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