CLICK TO WATCH : ‘ LACEY ’ S MISSION POSSIBLE STORY WITH UNITING CARE QUEENSLAND ’
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The organisation was facing a number of challenges at the time , she explains . “ UnitingCare was undertaking a major transformational change . It was working on bringing together unique businesses which had diff erent IT teams , different back-office systems , fragmented data and it wasn ’ t working well for the organisation .” The businesses - encompassing in-home and residential aged care , lifeline retail stores and counselling support , child and family services and hospital services had been operating in silos .
Wearing her CIO hat she particularly liked it that UnitingCare was leading the digital hospital concept , in which patient data is captured and directly fed into the electronic medical record ( EMR ). It represents a quantum leap in quality , safety and patient experience , transforming healthcare delivery , she says . However the hospital environment is only one place IT can make a difference . Blue Care is Queensland ’ s leading in-home , retirement living and aged care provider . Many of its service users rely on Australia ’ s National Disability Insurance Scheme ( NDIS ), which has
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