the relationship , rather than the driver of the interaction , our customers and bankers can get on a do what they ’ re best at doing .” “ Bankers can build relationships and customers can build their businesses ,” he explains . “ This is why we say that Judo is not a technology driven fintech , rather a people enabled bank .”
The technologies that Judo uses enable efficiency . “ A banker in one of the Australian incumbent banks would have to at least log into , and probably double-key information into , somewhere between 15 and 22 different systems , which has horrible customer service and efficiency implications . We set out to have one ecosystem where all data flows from the front to the back . We would automate data entry wherever humanly possible , and if we couldn ’ t automate it , we would automatically quality check it . So a banker should be able to visit a customer ’ s place of business , review the books , agree a deal , complete everything on their iphone and send the docs to the customer before leaving the car park .”
Judo has also established a real-time dashboard process that allows customers , bankers and brokers to all collaborate on a deal . Each participant can contact each other and be able to see different levels of data depending on who they
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“ If you ’ re game enough to have the idea of starting your own bank , then you have to be prepared to face new challenges every day ”
— Alex Twigg , CIO , Judo Capital anz . businesschief . com