111 candidly . “ Fortunately , we had an outstanding and immediate response from the executive team , the board and the technology team .” Transparency was key to resolving the issue ; the Blood Service disclosed the incident within 72 hours and made sure that donors continue to engage with and trust in the organisation . “ After the incident , the Blood Service made cybersecurity a top priority and implemented an aggressive cybersecurity capability for detection , response , prevention and governance ,” Nesci adds . “ One of the notable positives has been that the Blood Service maintained the trust of donors throughout the recovery without reputational damage to the brand .”
To keep up with the blistering pace of innovation , the Blood Service is increasingly and selectively adopting agile approaches to improve the speed of the technology transformation and manage the risks of delivery . With this in mind , a cultural shift was needed .
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