“ In the space of just over 12 months , donors are now making or changing over 30 % of their appointments online ”
— Philip Nesci , Former CIO , at Australian Red Cross Blood Service
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On top of this , Nesci and his team also helped to spearhead a new cloud-first strategy , leading a steady transition towards cloud services . “ It ’ s a key element of any digital strategy ,” he says . “ The Blood Service is adopting cloud capabilities to deliver increased agility so that it can better respond to business needs , increase security and tackle the growing volume of data .”
You may not associate blood donation with technology , but Nesci believes the opportunities for innovation are limitless . “ You could use voice-enabled online channels , virtual reality ( VR ) in Donor Centres , and the Internet of Things ( IoT ) and robotics in manufacturing . You could also use AI and data analytics across all of the Blood Service ’ s activities – from predicting donor behaviour to genomics matching and supply chain efficiencies ,” enthuses Nesci . “ Ultimately , this type of innovation will benefit donors and patients , and it
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