CONSTRUCTION procurement initiative at the moment which is really seeing us leverage our scale in the marketplace to the benefit of our clients , not only in dollar terms , but in terms of exposure to best practices and innovation ,” Bull said . “ And some of the things I ’ ve talked about wouldn ’ t be possible without finding the right partner , like in the call center , for example .
“ That ’ s not in-house . We outsourced that to E-Group and they have been absolutely fantastic . We ’ ve always outsourced our call center . I was fortunate enough to bring , I think , 75 percent of the call center team from one provider to E-Group . To put that into perspective , the average tenure for that call center team is over 10 years and that ’ s unheard of in a call center environment .”
So with a host of loyal partners and a range of sophisticated updates coming soon to Colliers ’ service offerings , the property management powerhouse looks well positioned for another 40 years of business .
“ We ’ re moving from a very reactive approach to actually monitoring the building condition and trying to stop faults before they become tenant-related issues .”
Company Information
INDUSTRY
Construction
HEADQUARTERS
Sydney NSW , Australia
FOUNDED
1976
EMPLOYEES
15,800
PRODUCTS / SERVICES
Colliers International is one of the largest commercial real estate services in the world . Since its start in 1976 , the company has grown to include 16,300 employees in 67 countries . With an emphasis on passing value on to their tenants while delivering dependable functionality at all of their facilities , Colliers is one of the most trusted names in the sector today .
– Andrew Bull , National Director , Engineering and Operations .
www . colliers . com . au 61