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Looking ahead , Watercare will continue to focus on digital innovation . “ Keeping ahead of technological advances , scanning the market inside and outside of the water industry , and trying to raise digital literacy across staff are core expectations of the Digital team ,” explains Chenery .
The digital transformation that Watercare has experienced has enabled it to remain at the forefront of new technologies which provide the foundations for innovation . Through the implementation of innovative technology , the organisation is able to deliver an improved , more sustainable digital experience than before , and implement change more quickly and effectively . “ Everything we have done , whatever outcome we needed to deliver , has been focused on our people and our customers ,” says Chenery . “ The culture change is the foundation of everything that we have been able to do .” anz . businesschief . com