INSPIRING INNOVATION
TECHNOLOGY
accordingly throughout their stay ,” says Hawkins .
Looking towards the growth in Chinese tourism both inside and outside of the Asia Pacific region , Wyndham has also embraced digital payment options , such as Alipay and WeChat pay , as digital and mobile wallets are becoming the leading payment methods in the region . a timeshare owner arrives at a club hotel or resort , Bluetooth beacons will be able to sync with their mobile phone and alert the front desk staff . Once the technology recognises the owner , bespoke information can be provided , such as cultural landmarks , places to visit and much more .
“ It ’ s increasing the owner experience , is a great opportunity and increases efficiency . The same happens when they walk through reception , where we know who they are , which room they are staying and so can be greeted
INSPIRING INNOVATION
While the business has embraced new technologies , securing such services has become the single biggest risk across Wyndham ’ s digital infrastructure . Housing a global security platform , the business is continually looking to ensure all data remains protected . Hawkins uses Marriott Hotel and Resorts ’ recent news as a prime example to explain that “ you can never be fully secure , but to always look at ways to remain ahead of the curve .”
“ Because they ’ re in the same vertical , it ’ s a wakeup call if we needed it ,” he says thoughtfully . “ We ’ re always fighting with end users because everybody wants to use the latest app , share data
245 asia . businesschief . com