Sarv Girn
TECHNOLOGY migrated its services and transformed its infrastructure to ensure it produces the best possible service . Girn affirms that any such transformation is difficult to achieve . “ Any migration to the cloud or to a new system is complex . It takes careful planning and because we didn ’ t actually have a previous system : we had to start off from scratch . Every use of cloud needs to be managed from a risk perspective , so it ’ s important that we make sure we understand the operational aspects of that outsourcing and look at how we ’ re managing and monitoring it .”
With innovation considered a key component of MLC Life Insurance ’ s philosophy , Girn believes that it ’ s vital to innovate and utilise partners to achieve results . “ It ’ s extremely important to innovate because our customers are tech-savvy and expect to be able to conduct key elements of their business online . However , we do leverage the broader Nippon Group and look at what other life insurers in the group are doing ,” he says . “ It ’ s also vital to keep in touch with our customers in order to gain a better understanding of what issues they have . I ’ m a firm believer that it doesn ’ t really matter who you work for , it matters who you work with – so for us , having partners out there where you can pick
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EXECUTIVE PROFILE
Sarv Girn
Following the acquisition of MLC Life by Nippon Life from Japan , Sarv is responsible for leading the business transformation to re-establish MLC Life as Australia ’ s leading and most trusted life insurance company . This includes delivering the most advanced digital and process infrastructure in the insurance sector so as to create great customer experience across the group and retail insurance channels .
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