MLC LIFE INSURANCE
Sarv Girn , Chief Innovation and Transformation Officer of MLC Life Insurance , discusses how his company is embracing technology amid a digital transformation in the insurance industry
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W ith digital transformation having an increased impact across all industries , it ’ s become paramount that companies continuously monitor their operations to ensure they are providing the best possible service to their customers . For Sarv Girn , Chief Innovation and Transformation Officer of MLC Life Insurance , the experience of the customer is considered key .
With a 133-year history and considered the oldest start-up in Australia , MLC Life Insurance has substantial experience in the insurance sector . Having transitioned from NAB ownership to joining the Nippon Life Group of Companies , Girn believes that the change in ownership has allowed MLC Life Insurance to progress its customer experience significantly . “ It actually ploughs investments back into the customer offering . The ethos within MLC Life Insurance is that we ensure we put the customer first and investments aim to create platforms for advisers , group funds and end policy holders that are truly customer centric ,” says Girn . “ That
MARCH 2019